Policies & Disclaimers

Payment Options
All orders on thefacechart.com are processed through PayPal. If you don’t have a PayPal account you can always pay with a credit card. For more information on payments processed through PayPal, please visit the Payment Methods section of the Help Center on PayPal.com: https://www.paypal.com/us/webapps/helpcenter/helphub/home/

Shipping Information
Domestic Shipping (USA, Canada, Mexico, US Virgin Islands and Puerto Rico): Your order will be shipped via the US Post Office and generally takes 3-10 days to arrive.

Global Shipping: thefacechart.com offers worldwide shipping options. Delivery times vary from 7-30 days depending on your location, tracking numbers are generated for all orders within the USA and are provided automatically for Priority shipments. There may be some restrictions and certain products may not be able to ship to all international destinations. For all international shipments, we use the value of the order for customs documents. Our order and shipping costs do not include any pre-payment for local taxes, duties, or customs fees. If applicable, you will be responsible for paying local taxes, duties, and customs fees at receipt.

Be advised that the above times are from the date of dispatch. All orders are processed as quickly as possible and typically ship within 48 hours from the time the order is received. Orders received on a Friday, Saturday or Sunday will not be available to ship until Monday. Orders received on a national holiday will not be available to ship until the following day. On some occasions we may ship your order out in more than one box. We strive to keep the shipping rates low and if it helps you pay less postage, we will separate your order and you will be notified via your email address.

Shipping/Handling Charges: Shipping is calculated based on the items you’re ordering, your location and the shipping provider/method you choose. When you begin the checkout process, your shopping cart will show you the estimated amount for shipping/handling. As you complete the checkout process (before you are billed) you will have the opportunity to select and confirm from the various shipping methods offered. Unless otherwise specified, special offers on shipping/handling (ex: free or discounted shipping/handling charges) apply to retail orders only. Wholesale order shipping/handling charges are quoted individually.

Questions about shipping? Email sales@thefacechart.com. We’ll be happy to answer any questions!

Return Policy
On-line shopping is hard, you don’t get the opportunity to see what you’re buying until you’ve already bought it and it’s in your hands. While we work hard to provide you with the most in-depth product descriptions and make ourselves available to answer any questions, we also understand that sometimes that’s just not enough! So we also give you a 30-day money-back guarantee on any order placed through thefacechart.com. If you don’t like what you’ve purchased, simply return within 30 days of the time it arrived at your door we will refund your money back* (please note that returns will not be accepted if more than 10 charts in a pack have been used).

Return Address:
The Face Chart
PMB 16
1910 East 4th Avenue
Olympia, Washington 98506
United States of America

Note: If you DO decide you’d like to return something, we’d love to know why (defective or did you just not like it?). This is NOT a requirement to process a return, it’s just something we ask so that we can continue to improve our products. Returns are processed through PayPal. Please allow up to 14 days to process the return. You may choose to track your shipment as we cannot be responsible for lost packages. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. *Refunds do not include shipping charges (outgoing or incoming), only the price of the product purchased.

Damaged Items:
If damage occurred to the item(s) in your shipment, please contact us immediately and provide the order number along with your email address and phone number for fastest service. Inspect the package for any damage that may have occurred during shipment. Keep the shipping box, packing materials and the damaged items for inspection by the carrier.

Lost/Undelivered Items:
Please double-check your shipping address to make sure the correct information is provided. Mailing addresses are copied as you enter them and we are not responsible for items that are lost, returned or delivered to the wrong address because the information provided was incorrect. This is especially important for international orders, which are all double-checked by hand as a courtesy, however if the information provided is incorrect, there’s no way for us to know or be able to fix it. If you request that a lost or returned order be re-shipped, you are responsible for paying the additional shipping charges. If a mistake was made on our part however, we will cover the shipping charges to make sure your order is taken care of!

Terms of Use
PLEASE REVIEW THESE TERMS OF USE (“TERMS”) FOR THE FACE CHART WEBSITE (THE “SITE”). BY USING THE SITE, YOU AGREE TO FOLLOW AND BE BOUND BY THE TERMS. IF YOU DO NOT AGREE WITH ALL OF THE TERMS, YOU SHOULD STOP USING THE SITE.

I. CONTENT
Unless specified otherwise, Dustin Hunter (“Owner”) and thefacechart.com (“Website”) retain non-exclusive, non-assignable and non-transferable rights to all of the content featured on the Website. Original music, images, written and recorded content on the Website are copyrighted by the Owner. Manufacturer/corporate logos are property of their respective owners. Unauthorized distribution, reproduction or duplication in any way of the material on the Website is prohibited without written permission from the Owner. You are allowed to link to content featured on the Website if you include the website name in your link. Please contact support@thefacechart.com to request more information on using portions of the Website.

II. AVAILABILITY
The Website and the Owner make no guarantee that the Website will be available at all times; server updates/upgrades, system malfunctions or repairs, etc. may result in temporary down-time for the Website. While the Owner tries to cross-test the Website on several platforms for accuracy, the Owner is not responsible for user-side problems such as browser issues, software errors, etc. To report technical concerns, please email support@thefacechart.com. Be sure to include specific details (error messages, etc.) as well as any troubleshooting that you have done prior to reporting the issue. Owner reserves the right to alter or remove any and all content at anytime without notice.

III. COMMENT POLICY/CODE of CONDUCT
All comments will be published at the discretion of the Owner. Comments are usually approved within 48 hours – However, the Owner makes no guarantee that comments will be approved at all. Negative, hateful or attacking comments are not tolerated on the Website and will not be approved. Comments should be provide a positive, on-topic dialog between the users of the Website, each other and the Owner.

IV. PRIVACY POLICY
The Website is created using the open source blogging software, WordPress. For information on WordPress’ Privacy Policy see this link: http://wordpress.org/about/privacy/

The Website will collect voluntarily submitted personal information such as names, location, and email addresses, etc. for the purpose of mailing lists and purchases made through the store. When the Owner/the Website holds contests, sweepstakes or giveaways, information such as mailing address and telephone numbers, etc. may be required from the winner(s) for the purposes of fulfilling the prize. This information is provided voluntarily and always kept private, never sold to third parties or used beyond its intended purpose. Likewise, any information collected in the process of ordering through the store is always kept private and never sold to any third party.

If you have any questions regarding Privacy and our other Policies, please contact support@thefacechart.com.